Relevance 2020: addressing shortfalls and meeting expectations

15:20 – 15:40

We are all heavy technology users now. Patterns and preferences for technology use are unambiguous and well defined. Yet so many membership bodies, charities and NFP organisations struggle to meet the expectations of members, contributors and customers. Delegates attending the session will get a clearer picture of the technology investments that strike a chord, delight and serve their intended beneficiaries.