THE END OF LEGACY?

Enhancing user experience is just the start: The journey towards deeper engagement

10:25 – 10:45

In 2019 a seamless member experience by millennials is not just desired but expected. Research shows that 85% of organisations members expect interactive and engaging experience and 88% expect optimised user journeys that saved time.

This session provides a real-life insight into how Protech has supported The Chartered Institution of Highways and Transportation to enhance their member experience and improve engagement with their members, customers and learners to drive enhanced revenue.

For CIHT, the journey towards deeper engagement has just started…

This user experience focused partner showcase seminar will deliver the following educational learning outcomes:

  1. Real-life practical tips and advice from The Chartered Institution of Highways and Transportation
  2. An understanding of how enhancing your user experience is just the start of improving engagement with your members.
  3. Learn how membership bodies can deepen engagement through the introduction of peer to peer collaboration.