08:30 – 09:30:
Breakfast, Registration & Networking
09:30 – 09:45:
Introduction & Welcome
John O’Brien, Membership Director, British Retail Consortium
10:20 – 10:40:
TED Style Talks
CATCHING UP THEN KEEPING UP
SPEAKER
EMERGING TECH
SPEAKER
Siveen Laryan, Engagement Director, Salesforce.org
DROWNING IN DATA
SPEAKER
David Watson, CRM and ICT Manager, Solent Mind.
Introduction by Tory Cassie, Senior Business Development Manager, m-hance
10:45 – 11:05:
TED Style Talks
CATCHING UP THEN KEEPING UP
SPEAKER
Alan Perestrello, Co Founder and Director – Trillium
Geoff Balmont, CIO – Boundless
DROWNING IN DATA
SPEAKER
11:05 – 11:20:
Break & networking
11:20 – 11:40:
Case Study Presentations
SALESFORCE.ORG CASE STUDY
SPEAKER
Jonny Elliott, YBI (Youth Business International) for salesforce.org
CORE CASE STUDY
SPEAKER
Lawrence Withy, CRM Project & IT Services Manager, ABI
CRUMPLED DOG CASE STUDY
SPEAKER
Jeavon Leopold, Technical Director & Umbraco MVP, Crumpled Dog
Christian Stanley, Managing Director, Crumpled Dog
Q&A with Matt Bidgood, Head of Digital, Federation of Master Builders (FMB)
DOTMAILER CASE STUDY
SPEAKER
Gavin Laugenie, Digital Strategist, dotmailer
11:45 – 12:05:
TED Style Talks
CATCHING UP THEN KEEPING UP
SPEAKER
Barry Horton, Head of IT, The Association for Project Management for Protech
EMERGING TECH
SPEAKER
12:10 – 13:00:
13:00 – 13:50:
Lunch and networking
13:50 – 14:20:
14:25 – 14:45:
TED Style Talks
CATCHING UP THEN KEEPING UP
SPEAKER
EMERGING TECH
SPEAKER
Andy Campbell, original founder of thankQ on behalf of Access Group
14:50 – 15:10:
Case Study Presentations
FELINESOFT CASE STUDY
SPEAKER
Ralph Johnson, Managing Director, Felinesoft
PYTHAGORAS CASE STUDY
SPEAKER
TORCHBOX CASE STUDY
SPEAKER
Paul Vetch, Client Services Director, Torchbox
15:10 – 15:30:
Break and networking
15:30 – 16:15:
Panel Discussion – dotmailer and Trillium
Tech experts from Trillium & dotmailer will discuss the true value of collecting and using data, and what that means for providing a personalised service to your members, supporters or stakeholders.
15:30 – 16:15:
Roundtable Discussion – how will GDPR really affect my organisation?
CHAIRED BY
Ahmed Eltohamy, Managing and Technical Director, smartimpact
Becky Reid, Digital Marketing Consultant, smartimpact
Roundtable Discussion – Why technology projects succeed or fail
CHAIRED BY
Roundtable Discussion – All your eggs in one basket. Single or multiple suppliers for your integrated CRM and website?
CHAIRED BY
Simon Shiels, Head of Operations, ProTech
Roundtable Discussion – Why technology projects succeed or fail
CHAIRED BY
Stuart Shepherd, Managing Director, APT Solutions
16:20 – 16:50:
16:50 – 17:00:
Event Close
17:00 – 18:00:
Drinks & Canapés Reception & Networking
Any questions?
Get in touch – Our dedicated team is here to answer any questions you may have about TechSmart NFP 2018
