Focus on the ‘transformation’, not the ‘digital’: Managing change in NFPs
If you are thinking of undertaking a digital transformation programme, you should focus more on the transformation word. The critical element is not the technology, but the change. This change will inevitably impact every aspect of your organisation and will affect every stakeholder, internal and external.
And change is hard.
Some of the most common reasons digital transformation efforts struggle are a lack of resources, attention and awareness of a change management plan.